Seminar title: ‘First Time Supervisor’

Duration:         One day (non-residential)

 Course Content

     

           

    1    THE foundation course for newly appointed supervisors*

    2    How to differentiate your new role and set the right example in the workplace

    3    How to set and re-set the performance standards of individuals and teams

    4    How to supervise and if necessary discipline your resentful old work-mates

    5    How to re- set priorities and schedule the work when under pressure

    6    How to deal with de-motivated and poorly performing people

    7    How to deal with age, cultural and gender differences

    8    How to supervise difficult changes at work

    9    How to assert yourself at team meetings

    10  How to communicate well at all levels

 

* See separate course description for newly appointed managers.