Seminar title: ‘Handling Conflict in the Workplace’

Duration            One day (non-residential)  

 

 Course Content

 

1.      How your approach to conflict effects people in conflict with you, or in conflict with others

2.      Spotting body language – how aggressive (or timid people) give themselves away

3.      How to encourage openness and honesty in order to prevent unhealthy conflict How to deal with the indirectly aggressive, sarcastic, cynical types who try to undermine you

4.      How to deal with angry, abusive people who will not listen to your side of the argument

5.      How to deal with age, cultural and gender differences

6.      How to stick up for yourself when you feel threatened

7.      How to defuse a potentially hostile situation at work

8.      How to mediate in a serious conflict at work

9.   How to give criticism to difficult people